Frequently Asked Questions (FAQ)
Frequently Asked Questions
Ordering & Products
What makes HANLY TEA different from other herbal teas?
HANLY TEA offers premium, expertly blended herbal wellness teas that combine ancient traditions with modern wellness science. All our teas are naturally caffeine-free, carefully sourced, and crafted with the highest quality ingredients to support your holistic well-being.
Are your teas caffeine-free?
Yes! All HANLY TEA products are naturally caffeine-free, making them perfect for any time of day or night. You can enjoy our wellness blends without worrying about sleep disruption.
How should I store my tea?
Store your HANLY TEA in a cool, dry place away from direct sunlight, moisture, and strong odors. Keep the packaging sealed to maintain freshness and potency.
How do I prepare HANLY TEA?
For best results, steep one tea bag or sachet in hot water (around 200°F/95°C) for 5-7 minutes. Adjust steeping time to your taste preference. You may add honey or lemon if desired.
Shipping & Delivery
Where do you ship?
We ship within the United States and to select international destinations. Shipping options and rates will be calculated at checkout based on your location.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the US. International shipping times vary by destination. You'll receive tracking information once your order ships.
Do you offer free shipping?
We offer free standard shipping on orders over a certain amount. Check our current promotions at checkout for details.
Returns & Refunds
What is your return policy?
We want you to love your HANLY TEA experience. If you're not completely satisfied, please contact us within 30 days of receiving your order. Unopened products in original packaging may be eligible for return or exchange.
How do I initiate a return?
Please contact our customer service team with your order number and reason for return. We'll provide you with return instructions and process your refund once we receive the returned items.
Health & Safety
Are HANLY TEA products safe during pregnancy or while nursing?
While our teas are made from natural herbs, we recommend consulting with your healthcare provider before consuming herbal teas during pregnancy or while nursing, as some herbs may not be suitable.
Can I drink HANLY TEA if I'm taking medication?
If you're taking any medications or have health concerns, please consult your healthcare provider before adding herbal teas to your routine, as some herbs may interact with certain medications.
Contact Us
How can I contact customer service?
You can reach us through our contact form, email, or social media channels. We typically respond within 24-48 hours during business days.
Have a question that's not answered here? Feel free to reach out to us directly!